It's time to never lose your items again.

Thank you for trying the Rhinokey Tag. It’s time to start tracking your items. See below for a step-by-step guide on how to set up your Rhinokey Tag. Still have questions? Check out the frequently asked questions section below.

How to connect your Tag to Apple Find My.

All Rhinokey Tags come fully charged, including a CR2032 battery.

1. Open Apple Find My on your phone. Go to "Items" tab at the bottom > tap the "+" on the top > tap "Other items". Apple Find My is now in search mode.

2. Make sure you're pressing the ON/OFF button on the side of the tag. You should hear a sound.

3. The Tag should appear on your screen. Tap "Connect" and follow the instructions.

Rhinokey Tag does not connect / gets recognized by my iPhone

All Tags come fully charged, inspected, and tested straight from the factory. Still having trouble? Follow the instructions below carefully.

1. Make sure you're pressing the ON/OFF button — pinch the Smartcard as shown in the installation video. You should hear a sound.

If this did not work, continue to step 2.

2. Restart your iPhone. We've seen this help in several cases. Don't skip this step!

3. Press the Rhinokey Smartcard's ON/OFF button 4x quickly + hold down at the 5th time, after about 6 seconds you will hear a chime, then release the button. (If it does not make a sound, do this step again).

4. Wait 5 seconds. Then hold the button down for 3 seconds, until you hear a chime, then release the button. The card has now been reset and turned off.

6. After waiting for 5 seconds again, hold the button for 1 second to turn it back on again. At this point, it can be paired again in the Apple Find My app.

The location can't be found, shown as “last seen a while ago” in red letters.

This means your Rhinokey Tag is out of battery and needs to be replaced.

Twist the cap counterclockwise to unlock it. Don't press too hard, but rather twist it on the sides.

Insert a new CR2032 battery.

How to reset Rhinokey Tag?

All Tags come fully charged, inspected, and tested straight from the factory. Still having trouble? Follow the instructions below carefully.

1. Make sure you're pressing the ON/OFF button — pinch the Tag as shown in the installation video. You should hear a sound.

If this did not work, continue to step 2.

2. Restart your iPhone. We've seen this help in several cases. Don't skip this step!

3. Press the Rhinokey Tag's ON/OFF button 4x quickly + hold down at the 5th time, after about 6 seconds you will hear a chime, then release the button. (If it does not make a sound, do this step again).

4. Wait 5 seconds. Then hold the button down for 3 seconds, until you hear a chime, then release the button. The card has now been reset and turned off.

6. After waiting for 5 seconds again, hold the button for 1 second to turn it back on again. At this point, it can be paired again in the Apple Find My app.

Getting a lot of “left behind” alerts?

Try the following steps:

Restart your phone. This can help your Tag work better with your phone and GPS signal.

Check if your GPS signal is weak — that could be the reason.

You can exclude certain locations from alerts:

Open the Apple Find My app, tap on your Smartcard, and scroll down to “Notifications”.

Then turn off “Notify When Left Behind” for any places you don’t want to get alerts for.

How can you see the battery level?

When your Tag is connected to the Apple Find My app, you can see its battery level underneath the name.

You’ll also receive a low battery notification when it’s time to recharge.

How can I share my Tag?

Open the Apple Find My app, tap on your Tag, and scroll down to "Share Item".

From there, you can add someone you’d like to share your Tag with.

How can I get a notification when I leave my Tag behind?

Open the Apple Find My app, tap on your Tag, and scroll down to "Notifications".

Enable "Notify When Left Behind" and choose any locations you want to exclude from alerts.